Rx Rewards Visa® Prepaid Card: Incentive Reward FAQs MAKING A BEHAVIOR CHANGE   Q: Does my new prescription request need to be approved to receive the incentive reward?   A: Yes. If your prescriber does not approve the new prescription, you will not be eligible for the reward incentive. We will communicate to you if your request is denied and the reason why. If it is because you need to be seen first, and after seeing your prescriber they approve the new prescription, please call us and let us know so we can renew your eligibility for the incentive reward.   Q: Can I receive more money for making additional medication switches?   A: Yes. If you have multiple medications that are eligible for an incentive, you can receive multiple awards. If you make additional switches after you receive your reward card, you will receive a new Visa Prepaid Card.    GENERAL PROGRAM   Q: Will a new card be issued for each reward? A: Yes. If a member is eligible and approved for an additional Rx Reward the member will receive a new card.   Q: Is there any cost to use the card? A: No, this is a free program for qualified members.   Q: What happens if I lose my card? A: If a card is misplaced or stolen the member should call Customer Service at 1-877-227-0956 immediately and provide the Card number. If you call before the expiration date, you will be sent a new Card with the remaining balance at the time of your call. Fees may apply. Refer to Cardholder Agreement for details.   Q: When will I get my card? A: Your Rx Rewards Visa Prepaid Card will be mailed to you via USPS, after you have picked up or received your new prescription. U.S. mail can take up to 2- 4 weeks to arrive at your home.    Q: Where can I use my Visa Prepaid Card? A: You can use your Visa Prepaid Card any place Visa debit cards are accepted (except gas pumps, ATMs, cash access and for recurring payments) with the following usage tips: GAS STATIONS: The Card will decline if used at the pump. You must go inside the station to use the Card. GRATUITY: Some merchants (restaurants, hotels, spas, cruise lines, etc.) may seek an authorization above the purchase amount to cover gratuity, incidentals or other expenses. If your Card balance is less than the authorization amount, you may need to swipe the Card for up to 20% less than the balance. Pay the outstanding balance with a second form of payment. HOTELS/CAR RENTALS: Only use the Card to pay the bill when you check out of the hotel or return the rental car. Do not use the card to make reservations or at check-in/car pick-up. Doing so will hold those funds and may cause the Card to decline for other purchases for up to 30 days. Q: How do I activate my account? A: Members can activate and manage their card at www.MyPrepaidCenter.com. Q: Do the reward dollars expire? A: Yes. Each card will have an expiration date printed on the card. Once expired, the card can no longer be used.   Q: Where can I learn more about how to use my card? A: Please visit www.myprepaidcenter.com/faq for any additional usage questions.